Terms of Service
1. Acceptance
By creating an account, calling our API with an API key, or otherwise using the ScrapeNest service (the "Service"), you agree to these Terms of Service (the "Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" in these Terms refers to both you and that organization.
If you do not agree to these Terms, do not use the Service.
2. The service
ScrapeNest provides a programmatic HTTP API for web fetching, search, structured-data extraction, audio transcription, and related developer tools, together with the dashboard, documentation, and support resources hosted at scrapenest.dev. We may add, remove, or change features over time, including by adding new endpoints, changing rate limits, or retiring features with reasonable notice.
3. Eligibility
You must be at least 18 years old and able to form a binding contract under the laws of the jurisdiction in which you reside. You must not be a resident of, or accessing the Service from, a country or region that the United States has embargoed (including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and you must not be on any U.S. government list of prohibited or restricted parties. You may not use the Service to violate U.S. export control or sanctions laws.
4. Your account
You agree to provide accurate, current registration information and to keep it up to date. You are responsible for all activity that occurs under your account or via your API keys, including activity by your team members, contractors, and anyone you grant access to. Keep your password and API keys confidential. If you suspect an API key has been compromised, revoke it from the dashboard immediately.
One human, one personal account. Service accounts for production workloads should be company accounts, not the personal account of an employee. Do not create multiple accounts to circumvent rate limits, free-tier credits, or other usage controls.
5. License and ownership
Our property. The Service, including all software, documentation, designs, trademarks, logos, and the scrapenest.dev brand, is owned by ScrapeNest and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes and any external products you build on top of it, in accordance with these Terms and the Acceptable Use Policy.
Your inputs and outputs. You retain all rights to (a) the inputs you submit to the Service (queries, URLs, prompts, place IDs, audio URLs, etc.) and (b) the outputs returned to you (extracted text, transcripts, search results, structured data). We claim no ownership over your inputs or outputs. We do not use your inputs or the outputs returned to you to train models, build datasets, or improve the Service in a way that exposes your data to other customers.
Your responsibility for outputs. The Service retrieves data from third-party websites and platforms. You are responsible for ensuring that your use of any output complies with applicable law, the target site's terms, and any rights of third parties (including copyright, trade secret, and privacy rights). The Service is a tool, not a license to use the content it retrieves.
Feedback. If you send us feedback, suggestions, or feature requests, you grant us a perpetual, royalty-free license to use them to improve the Service. We will not attribute feedback to you publicly without your consent.
6. Fees, credits, and renewal
Some endpoints are free; most are metered in credits. Current credit costs and plan prices are published on the pricing page and in the API documentation, and we reserve the right to change them with at least 14 days' notice for existing subscribers. Notice is given via email and on the dashboard.
Subscriptions. Paid plans are billed in advance, monthly or annually as selected at checkout. Subscriptions renew automatically at the end of each billing period for the same term and at the then-current price for that plan unless you cancel before the renewal date. You can cancel from the billing page or by emailing [email protected].
Credits. Plan credits are issued at the start of each billing period and expire at the end of that billing period. Pay-as-you-go (PAYG) credits, where offered, do not expire while your account is active. Credits have no cash value and are not transferable between accounts.
Auto-reload. If you enable PAYG auto-reload, you authorize us to charge your saved payment method for the bundle size you select whenever your credit balance reaches zero. If a charge is declined, auto-reload disables itself and you will need to re-enable it once the underlying issue is resolved.
Taxes. Prices are exclusive of taxes. You are responsible for any sales, use, value-added, or similar taxes that apply to your purchase, except for taxes on our income.
Payment processing. Payment is processed by Stripe. We do not store full card numbers, expiry dates, or CVVs. See the Privacy Policy for details.
7. Refunds and credit expiration
All sales are final and we do not offer prorated refunds for partial billing periods. We may, at our discretion, refund or credit your account for documented Service outages that exceed our reasonable-availability target, for duplicate charges, or for charges that result from a clear billing error on our side. Refund requests should be sent to [email protected] within 30 days of the charge.
8. Acceptable use
Your use of the Service is also governed by the Acceptable Use Policy, which is incorporated into these Terms by reference. Violating the Acceptable Use Policy is a material breach of these Terms.
9. Suspension and termination
We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe that (a) you have violated these Terms, the Acceptable Use Policy, or applicable law; (b) your activity poses a risk to the Service, our other customers, or any third party; (c) your account is being used to generate fraudulent payments or chargebacks; or (d) a payment we processed has been reversed and not made good within a reasonable time.
You can close your account at any time from the dashboard or by emailing [email protected]. When an account is closed, we will stop billing future periods, deactivate your API keys, and delete your data on the retention schedule described in the Privacy Policy. We are not required to refund any unused credits or unused portion of a paid term.
Sections that by their nature should survive termination — including ownership, disclaimers, limitation of liability, indemnification, arbitration, and governing law — survive termination.
10. Third-party services and content
The Service helps you retrieve content from third-party websites, platforms, and services that we do not control. Those third parties have their own terms, and we cannot guarantee that any particular site will remain reachable, that its content will remain available, or that retrieving it is permitted by the third party. You assume the risk of any third-party site policy, rate limit, geo-block, login wall, technical countermeasure, or change of terms that affects your use of the Service.
Some features rely on third-party processors (Stripe, model providers, proxy networks, infrastructure vendors). Those processors are listed in the Privacy Policy. We are not responsible for the acts or omissions of any third party.
11. Changes to the service
We may change, add to, or remove features of the Service at any time. We will give reasonable notice for changes that are likely to materially harm your existing use, except where the change is required for security, legal compliance, or operational integrity. Continued use of the Service after a change becomes effective is acceptance of that change.
We may revise these Terms from time to time. If we make a material change, we will notify you by email or via a notice in the dashboard at least 14 days before the change takes effect, unless the change is required for legal or security reasons. The "Effective" date at the top of this page reflects the most recent revision.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ANY WARRANTY ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETE, ACCURATE, OR SECURE; THAT ANY PARTICULAR THIRD-PARTY SITE WILL BE REACHABLE; OR THAT THE DATA RETURNED WILL BE FREE OF DEFECTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE DISCLAIMERS MAY NOT APPLY TO YOU.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SCRAPENEST OR ITS OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS ARE A MATERIAL BASIS OF THE BARGAIN BETWEEN US AND APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
14. Indemnification
You will defend, indemnify, and hold harmless ScrapeNest and its officers, employees, and agents from and against any claim, demand, loss, liability, judgment, settlement, or expense (including reasonable attorneys' fees) brought by a third party and arising out of or related to (a) your use of the Service in violation of these Terms, applicable law, or the rights of a third party; (b) content you submit to or retrieve through the Service; or (c) your products, services, or business operations that incorporate output from the Service. We will give you prompt notice of any such claim and reasonable cooperation in the defense, and you will not settle any claim that imposes any obligation on us without our written consent.
15. Disputes and arbitration
Informal resolution first. Before filing any formal claim, you agree to contact us at [email protected] and give us 30 days to resolve the dispute. We will do the same before filing against you.
Binding arbitration. Any dispute that is not resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted in the State of Missouri, or by video conference at the arbitrator's discretion. Judgment on the award may be entered in any court of competent jurisdiction. This arbitration clause does not prevent either party from seeking injunctive relief in a court of competent jurisdiction to protect intellectual-property rights.
Class action waiver. YOU AND SCRAPENEST EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding.
Thirty-day opt-out. You may opt out of this arbitration and class-action waiver by emailing [email protected] within 30 days of first accepting these Terms, stating your account email and that you opt out of arbitration. Opting out does not affect any other part of these Terms.
16. Governing law
These Terms are governed by the laws of the State of Missouri, U.S.A., without regard to its conflict of laws principles. Subject to the arbitration clause above, the state and federal courts located in the State of Missouri will have exclusive jurisdiction over any dispute that is not subject to arbitration, and you consent to the personal jurisdiction of those courts.
17. General provisions
Entire agreement. These Terms, the Acceptable Use Policy, the Privacy Policy, any order form you sign with us, and the rate-limit and pricing pages incorporated here by reference, constitute the entire agreement between you and us regarding the Service and supersede any prior or contemporaneous understanding.
Severability. If any provision of these Terms is held unenforceable, the remaining provisions will continue in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, or sale of all or substantially all of our assets. Any other attempted assignment is void.
Force majeure. Neither party will be liable for any failure or delay in performance caused by events outside its reasonable control, including acts of God, war, terrorism, riots, embargoes, fires, floods, earthquakes, internet or power outages, or government action.
No third-party beneficiaries. These Terms confer no rights on any third party.
Headings. Section headings are for convenience only and have no legal effect.
Independent contractors. The parties are independent contractors. Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship.
Notices. We may send notices to the email address you registered with. You may send legal notices to [email protected].
18. Contact
Legal: [email protected]
Billing: [email protected]
Support: [email protected]
Security: [email protected]